Website Privacy Policy – 23 May 2018

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?
We are ERFMI vzw. We are not required to have a data protection officer, so any enquiries about our use of your personal data should be submitted using the contact form on this website.

When you use our website
When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer. These cookies are shown below.

Cookie Name Purpose Further Information
PHPSESSID PHP generic session cookie The cookie is only valid during current browser session and it will be deleted when you close browser.
session_id() is used to get or set the session id for the current session.
wfvt_2292519618 WordFence (WordPress security plugin) cookie The cookie is only valid during current browser session and it will be deleted when you close browser.
WordFence is used to protect our website and it’s visitors. Wordfence info.
GTM-5DCFKB5 Google Tagmanager Google Tag Manager is a tag management system created by Google to manage JavaScript and HTML tags used for tracking and analytics on websites.

When you submit an enquiry via our website
When you submit an enquiry via our website, we ask you for your name, email address and brief message.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information to you.
Your enquiry is stored and processed internally in the European Union by our customer service employees on our own secure servers.
We do not use the information you provide to make any automated decisions that might affect you.
We keep and delete your data according to the law, we do not give the data to third parties.

Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data, please use the contact information provided above in the section Who Are We section of this policy.

Your right to complain
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint.

Updates to this privacy policy
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

We will update the version number and date of this document each time it is changed.